Support After the Surprise

If a question comes up before or after an order, whether about an item, its contents, a message card, delivery, a return, or a refund, our customer service team is ready to help. When you contact us about an existing order, please include your order number and the email address used at checkout. If something arrives damaged, incorrect, or incomplete, clear photographs or videos of the item, the issue, and the packaging help us review the matter promptly.

Customer Service Email: service@shyuji.com. Our team reviews messages during business days and will respond as soon as reasonably possible.