SHIPPING POLICY
Effective Date: June 11, 2026
Thank you for choosing SHYUJI. We know that a gift is often tied to a date that matters, so we make every effort to prepare each order with care and to describe delivery as honestly as we can.
This Shipping Policy explains where we deliver, how long handling takes, the estimated arrival windows, shipping charges, tracking, and how we handle delivery problems. If anything is unclear, please contact us using the customer service email address below.
Payment and Checkout
Available payment methods are shown at checkout and may include major credit and debit cards as well as other options displayed at the time of purchase. The methods shown to you depend on your billing country, delivery destination, currency, and device. Shipping charges are listed in U.S. dollars and are confirmed at checkout before you complete payment.
Delivery Destinations
SHYUJI currently delivers to:
United States
Canada
Mexico
Orders with shipping addresses outside these countries cannot be completed at checkout at this time. Fulfilment locations and carriers may vary based on item availability, delivery destination, and operational needs.
Shipping Charges and Estimated Transit Times
For orders below US$50, standard shipping charges are:
United States: US$7.00, transit time 7–20 business days
Canada: US$8.00, transit time 10–30 business days
Mexico: US$12.00, transit time 20–30 business days
Orders of US$50 or more qualify for free standard shipping.
All shipping charges are listed in U.S. dollars. The applicable fee will appear at checkout before you finalise payment, and you can complete payment using any of the methods shown there.
Order Handling Time
Handling time is the period between placing an order and transferring it to the relevant carrier.
Most in-stock orders are handled within 2–7 business days. Business days do not include weekends or public holidays.
Handling may take longer during:
busy shopping periods or major promotions;
public holidays;
inventory replenishment;
additional quality checks or packaging preparation; and
preparation of personalised, engraved, custom, or made-to-order items, where noted on the applicable product page.
Because gift orders are frequently prepared with gift wrap, ribbon, or a message card, presentation work is carried out before dispatch and can add a small amount of time during peak periods. If an item becomes unavailable or is significantly delayed, we will contact you at the email address provided during checkout and explain the options.
Total Estimated Delivery Windows
Total estimated delivery time equals handling time of 2–7 business days plus transit time. Approximate total windows from the moment an order is placed are:
United States: 9–27 business days
Canada: 12–37 business days
Mexico: 22–37 business days
These timeframes are estimates, not guaranteed dates, and they are not a promise that a parcel will arrive on a particular day. Delivery may be influenced by:
incorrect or incomplete delivery details;
customs clearance;
severe weather;
public holidays;
carrier disruptions;
peak-season volumes;
remote delivery locations; and
other circumstances beyond our reasonable control.
Please verify the recipient name, street address, unit or apartment number, city, state or province, postal code, and contact details before submitting an order, especially when the order is being sent directly to the person receiving the gift.
Tracking Details
Once an order has been dispatched, we will send available tracking details to the email address provided at checkout. You may also sign in to your customer account and check the Orders section for available updates.
Tracking details may take several business days to appear in the carrier system after dispatch. A temporary pause in tracking updates does not necessarily mean the parcel has stopped moving.
If an order contains multiple items, they may be shipped in separate parcels. In that case, you may receive more than one tracking number, and the parcels may arrive on different dates.
Customs Duties and Import Taxes
Orders shipped to Canada or Mexico may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by customs authorities, carriers, or the destination country.
Unless expressly stated as included at checkout, these charges are not part of the item price or shipping fee and are the recipient’s responsibility. Depending on your payment method, these charges may need to be paid separately to the carrier or customs authority.
If a recipient refuses delivery because of customs charges, applicable return shipping, customs, and handling costs may be deducted from any eligible refund where permitted by law.
We cannot declare a commercial order as a gift for customs purposes, report an inaccurate value, or provide incorrect customs information. Please note that this is separate from our gift presentation options, which concern packaging and message cards rather than customs declarations.
Incorrect or Incomplete Addresses
Customers are responsible for providing complete and accurate delivery information. If you notice an error, please contact us as soon as possible at service@shyuji.com.
We will make reasonable efforts to assist. However, once an order has entered processing or has been dispatched, we cannot guarantee that the address can be changed. Where permitted by law, additional shipping, return, or redelivery costs resulting from an incorrect or incomplete address supplied by the customer will be the customer’s responsibility. If you request redelivery to a corrected address, you will be responsible for the applicable redelivery charge.
Gifts Sent Directly to a Recipient
Many customers ask us to send a gift straight to the person receiving it. When you do, please provide the recipient’s complete and accurate delivery details, and remember that tracking and delivery updates are sent to the email address used at checkout rather than to the recipient.
If you would like a message card included, please supply the wording at the time of order or contact us promptly afterwards. We are not able to guarantee a specific delivery day, so if the gift is tied to a celebration we recommend ordering early and treating our windows as a guide.
Damaged, Incorrect, or Incomplete Deliveries
If an order arrives damaged, defective, incorrect, or incomplete, please contact us promptly and provide:
your order number;
a clear description of the issue;
photographs or videos showing the item and the problem;
photographs of the shipping label and outer packaging where relevant; and
confirmation of your delivery address.
After reviewing the information, we will provide an appropriate remedy. Depending on the circumstances and availability, this may include sending the missing piece, sending a replacement, arranging an exchange, or issuing a refund for the affected item.
If the issue is confirmed to have resulted from our error or our fulfilment partner’s error, we will cover the authorised replacement or return shipping costs. Please do not discard the affected item or its packaging while your request is under review unless our customer service team instructs you otherwise.
Refused, Unclaimed, or Undeliverable Packages
A parcel may be returned to us because of:
an incorrect or incomplete address;
refusal by the recipient;
failure to collect the parcel;
repeated unsuccessful delivery attempts;
failure to pay applicable customs charges; or
another reason attributable to the customer.
If this happens:
refund eligibility will be assessed after the parcel is returned and inspected;
applicable return shipping, customs, and handling costs may be deducted from an eligible refund where permitted by law; and
if redelivery is requested, the customer will be responsible for the applicable redelivery charge.
Original shipping charges are not normally refundable when non-delivery results from a customer-attributable reason, except where applicable law requires otherwise.
Returns
For return-related matters, please do not send anything to our registered address unless our team instructs you to do so. Always contact us first for return instructions, and we will provide the current return warehouse address. If you reach us during a busy period, please contact us by email and we will reply as soon as possible. Customer service hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Additional return eligibility requirements and refund procedures are explained in our Returns and Cancellation Policy and our Refund Policy.
Contact and Company Information
If you have a question about shipping, tracking, or delivery, please contact us at service@shyuji.com. Please include your order number and the email address used during checkout.